Return & Refund Policy

At AksaLuxe, customer satisfaction is our priority.

Due to the nature of our products and international shipping, we do not accept returns for change of mind, incorrect purchases, or personal preferences.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at joeljoyahava@gmail.com with your order number and clear photos of the issue.

After reviewing your request, we may offer one of the following:

• A full refund
• A partial refund
• A replacement item (where applicable)

Refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your payment provider.

Orders that are already shipped cannot be cancelled.

If you have any questions, contact us at:

joeljoyahava@gmail.com