Shipping policy

Shipping Policy

Last updated: July 2026

Thank you for shopping with AksaLuxe.

We work with trusted international fulfillment partners to deliver your order as quickly and safely as possible.

Processing Time

Orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays.

Estimated Delivery Time

Estimated delivery times vary depending on your location.

United States: 7–15 business days
Canada: 8–18 business days
United Kingdom: 7–15 business days
Australia: 8–18 business days
European Union: 8–18 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout.

From time to time, we may offer Free Shipping on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take 2–5 business days to become active after shipment.

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, we may not be able to issue a refund or replacement once the order has been shipped.

Lost or Delayed Shipments

If your package is significantly delayed or appears to be lost, please contact us at:

Email: joeljoyahava@gmail.com

We will work with our shipping partners to investigate the issue and provide the best possible resolution.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges, if applicable, are the responsibility of the customer.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include:

Your order number
Clear photos of the item
A description of the issue

We will review your request and arrange an appropriate solution, which may include a replacement or refund.

Contact Us

If you have any questions regarding shipping, please contact us:

AksaLuxe